Something not working, a station that will not play, an alarm that did not ring? Write to us at [email protected] and tell us your phone model and the app version shown at the bottom of the Settings screen — it makes the problem far quicker to find.
You can ask us to delete everything stored for your device. Send an e-mail with the subject Delete my data to [email protected], and we will process the request within 30 days. Everything stored on the phone itself — favourites, playlists, listening history — is erased at once by Settings → Clear All Data, without writing to us.
Payments are handled entirely by Google Play — we never see your card details. Refunds and cancellations go through your Google Play account. If you paid and VIP did not appear, write to us: we can check the purchase and restore the status.
Missing your local station, or found one with a broken stream? Send the name and the stream address, and it will be added or fixed.